The short version
UNDER A MINUTE- Try Anser free for 7 days. No card needed.
- After that you choose a plan. Prices are shown where you choose one.
- Cancel anytime. You keep access until the end of the period you paid for.
- If your trial or plan ends, your planner closes until you choose a plan. Closing it deletes nothing.
- What you write in Anser is yours.
Using Anser
These terms are an agreement between you and Anser (“we”, “us”). You sign in with your Google account or with a code sent to your email address, and you’re responsible for what happens under your account. You need to be at least 13 to use Anser.
Your free trial
New accounts get 7 days free, with no card required. We’ll remind you in Anser before the trial ends, and by email three days before and on the day it ends (you can turn those emails off in Settings › Notifications). If you don’t choose a plan, your planner closes: you can still download your data or delete your account, and everything opens again, as you left it, when you choose a plan. We still empty Recently deleted on its usual schedule. You get one free trial per account.
Plans and billing
Prices are shown where you choose a plan. Plans are charged in advance. Friends you plan with in Shared Life can join shared calendars for free. Your plan renews automatically at the end of each period until you cancel. If you choose a plan during your trial, you won’t be charged until the trial ends. A founding-member price stays yours as long as your subscription is active, including when you switch between monthly and yearly; if your plan ends, it ends too. Payments on the website are handled by Stripe; plans bought in Anser for Mac are billed by Apple (below). If we ever change prices, we’ll tell you at least 30 days before your next renewal, and you can cancel before it applies.
Cancelling and refunds
Cancel anytime in Settings › Plan & billing › Manage billing (a plan bought through Apple: in your Apple Account’s Subscriptions). You keep full access until the end of the period you’ve paid for, and you won’t be charged again. After that, your planner closes and keeps your data. If Anser isn’t for you after all, email hello@anserplanner.com within 30 days of your first payment for a plan on the website and we’ll refund that payment in full (Apple handles refunds for plans bought through Apple). Other payments aren’t refunded. If something went wrong with a charge, email hello@anserplanner.com within 14 days and we’ll look into it.
Plans bought in Anser for Mac
If you choose a plan in Anser for Mac, you buy it through Apple: Apple bills your Apple Account, at Apple’s price for your country, and Apple’s Media Services Terms apply too. It renews automatically at the end of each period unless you turn renewing off at least 24 hours before, in your Apple Account’s Subscriptions, where you can also switch plans. Where Apple offers a free trial to people new to Anser plans, subscribing during your Anser trial ends it and starts Apple’s. Refunds for purchases through Apple are Apple’s to decide, at reportaproblem.apple.com. You can’t have a plan through Apple and one on the website at the same time, and the plan is tied to your Anser account, so it works wherever you sign in.
Inviting friends
You can invite friends with your own link (Settings › Plan & billing). A friend who makes a new Anser account from your link gets the usual 7 days free, with no card required. When a friend you invited makes their first payment, you get a free month on your plan: on a monthly plan your next month is free, and on a yearly plan your renewal moves a month later. If you’re still in your own trial, the month is added once your plan starts. If your plan is billed through Apple, you add each month you earn in Anser for Mac, as Apple’s offer: once you accept it, Apple makes your next renewal free. Apple holds one at a time, so a further month is added after that renewal. You can earn up to 5 free months.
Only new Anser accounts count, and you can’t invite yourself (the same email address, Google account or card). If a friend’s first payment is refunded within 14 days, it doesn’t earn a month; a month already added to your plan stays, and still counts toward the 5. Free months have no cash value, can’t be exchanged for money, and can’t be moved to another account. We may change or end the invite programme at any time; free months you’ve already earned stay on your plan.
Your content
Everything you add to Anser, from events and goals to reviews and reflections, belongs to you. You give us permission to store and process it only so we can run Anser for you. When you share a calendar, the people you add can see and, if you let them, edit it. Our Privacy Policy explains how we handle your data.
Our art
The art we make for Anser is ours: the companions, stickers, sticker packs, styles and wallpapers. Enjoy them in Anser, share pictures of your own planner, and use the free wallpapers and printables for yourself. Please don’t copy them to use elsewhere, sell them, or make products from them. Stickers you make yourself stay yours.
Seen our art somewhere it shouldn’t be? Email hello@anserplanner.com, or write to us on the contact page, with a link to where you saw it. We read every report, and when it’s a copy of our art, we ask the site or seller to take it down. If you think something in Anser copies your work, tell us the same way and we’ll look into it.
Your Google Calendar
Connecting Google Calendar is up to you; Anser works without it. If you connect it, Anser changes your Google Calendar only when you ask it to, such as when you create, move, or decline an event. You’re responsible for what’s sent from your calendar, including messages to other people.
Fair use
Please don’t use Anser to break the law, harass or spam anyone, get into other people’s accounts, or overload, copy, or reverse-engineer the service.
Changes and ending
Anser will keep changing as we improve it. If we change these terms in a way that matters, we’ll tell you before it takes effect. You can stop using Anser and ask us to delete your account at any time. We may suspend accounts that break these terms, and we’ll tell you why when we can.
Legal terms
Anser as it is. We work hard to keep Anser running well, but it’s provided “as is” and “as available”. As far as the law allows, we don’t promise more than these terms say, including that Anser will always be available, error-free, or right for a particular purpose. If you connect Google Calendar, it stays your calendar of record.
Limits on our liability. As far as the law allows, we aren’t liable for indirect, incidental, special or consequential losses, such as lost profits, lost data, or a missed appointment. Our total liability for any claim about Anser is limited to the greater of what you paid us in the 12 months before the claim, or $50.
Your responsibility. If you use Anser in a way that breaks these terms or the law, and someone makes a claim against us because of it, you agree to cover our reasonable costs of dealing with that claim.
The law that applies. These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts in New York City, New York, unless the law where you live says otherwise.
Your rights as a consumer. Nothing in these terms takes away rights you have under the consumer laws where you live that can’t be changed by agreement.
The whole agreement. These terms and our Privacy Policy are the whole agreement between you and us about Anser. If part of them can’t be enforced, the rest still applies. If we don’t enforce a part right away, we haven’t given it up.
Contact
Anser, 6713 Austin Street, New York, NY. Email hello@anserplanner.com.